DoT Directs Telecom Companies To stop Using Aadhaar-Based e-KYC

NEW DELHI: The Department of Telecommunication (DoT) has barred telcos from using Aadhaar-based digital authentication in line with a Supreme Court order of September 26 that struck down the use of Aadhaar by private entities for digital authentication. 

It came as big blow to the likes of Reliance Jio, Bharti Airtel and Vodafone Idea, who now have to revert to the more time-taking and costly means of physically verifying subscriber details, till an alternate method is implemented.

The DoT, in its notification issued on Friday, has also said that telecom companies should prepare to adopt an alternate digital process, a customer acquisition form (CAF), which would be embedded with photographs of subscribers and scanned images of a proof of address and identity.

This will make the whole process digital and paperless.

“..all licensees are to discontinue the use of Aadhaar eKYC (electronic know your customer) service of Unique Identity Authority of India (UIDAI) both for verification as well as for issuing new mobile connections,” said the Department of Telecommunications (DoT) on Friday.

The DoT also directed all the operators to stop using the Aadhaar-based e-KYC for verification with immediate effect.

The operators have been given time till November 5 to comply with the order. They also need to prepare and showcase the proof of the concept by November 5th.

The DoT letter also states that the telcos need to remove the Aadhaar-based column in their customer acquisition forms and can use the 12-digit unique identity code as an identity proof like other identification proof, without the authentication feature, on a voluntary basis.




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